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Privacy Policy

Flow Holistic Space 

At Flow Holistic Space, your privacy, trust, and confidence are very important to us. We are committed to protecting the personal information you share with us through our website, during bookings, and in our clinic.
This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the New Zealand Privacy Act 2020.

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Information We Collect

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We collect personal information directly from you when you:
  • Visit and interact with our website
  • Book an appointment (online, by phone, or in person)
  • Attend a session at our clinic
  • Complete intake forms, consent forms, or feedback surveys
  • Subscribe to our newsletters or email updates

 

The types of information we may collect include:
  • Full name
  • Contact details (address, email, phone number)
  • Date of birth
  • Relevant health history for massage treatments
  • Information about your treatments and session notes
  • Payment information
  • Website usage data (such as IP address, browser type, and pages visited)

 

How We Use Your Information

 

We use the personal information you provide to:
  • Deliver personalized massage and holistic services tailored to your needs
  • Manage bookings, appointment reminders, and communications
  • Maintain accurate clinical records
  • Ensure your safety and well-being during treatments
  • Improve our services and website experience
  • Send you updates, promotions, or health tips (you can opt out anytime)

How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, or disclosure. These steps include:
  • Secure storage of physical and electronic records
  • Restricted access to personal data by authorized personnel only
  • Website security measures such as SSL encryption

 

Sharing Your Information

 

We do not sell, rent, or trade your personal information. We may share your information only in the following cases:
  • With trusted third-party service providers (e.g., booking platforms, payment processors) under strict confidentiality agreements
  • If required by law or court order
  • If necessary to prevent a serious threat to your health and safety or that of others
Access and Correction of Your Information
You have the right to access and request correction of the personal information we hold about you. To do so, please contact us via the form on our Contact Us page. We will respond as soon as reasonably possible.
Website and Cookies
Our website may use cookies to enhance your browsing experience. Cookies collect non-personal information such as browser type and site usage. You can disable cookies in your browser settings, but some site features may not work as intended.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
Contact Us
If you have any questions, concerns, or complaints about how we handle your information, please reach out to us through the Contact Us page on our website.
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